- Shipping & Returns
Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship anywhere within Australia.
Shipping is a flat rate fee of $15 regardless of your order value.
Providing stock is available orders placed before 11am (AEST) on a business day will be dispatched the same day, after 11am (AEST) will be dispatched the next day.
Perth, Far North Queensland and Darwin – 5-8 days
Sydney, Melbourne and Adelaide – 1-3 days
Brisbane, Canberra and Newcastle – 3-5 days
Country and regional areas to add 1-2 days to the closest city outlined above
If you require urgent delivery dates please contact us.
Orders can be collected from the warehouse on the same day if the order is placed before 11am (AEST) or the next day is order after 11am (AEST) with no freight cost incurred. Please call us on 1300 267 733 if you would like to collect. See the warehouse address below.
47-53 Hallam Valley Road